Returns & Exchanges
Purchased online at EpicCosplay.com or in person at EpicCosplay Wigs warehouse
Returns & Exchanges will be accepted for store credit only. As long as the item is still brand new and you got your item within 30 days, simply fill out our return from below and include in your package. Here’s what you need to know:
- The item must be sent back to our warehouse within 30 days of receiving the order.
- Returns must be in original condition (this means unworn, unstyled and unwashed with original tags and packaging).
- A 50% restocking fee will be deducted if the item is missing any piece of original packaging (this includes tag, netting, tissue stuffing or bag), or the wig fibers are frizzy or frayed.
- Returns will not be accepted if the item was styled, cut, washed or altered. Returns will not be accepted if the item is tangled and/or contains any sort of external odor such as fragrances, smoke, food, sweat, etc.
- Wig caps can be returned if the bag for it has never been opened.
- All items returned will be given store credit for the purchase price minus the cost of the original shipping (meaning the cost that was used originally to ship out the package to the customer).
- The customer will be responsible for the cost of the return shipping. The package can be sent back to our office via the most affordable shipping method of the customer's choice.
- Returned items will be thoroughly inspected within 3-5 business days of receiving the package.
- If the customer received the right item but does not like the color in person, that would be considered as a general return. It does not count as a product error. Monitors may display colors differently depending on the settings.
In the event there is a product shipping error or item defect, we offer a 100% refund or exchange. Email us at firstname.lastname@example.org if you believe you have received an incorrect or defective item. Please include photo(s) of the wig in the condition it arrived in as well as the tag. This will help us confirm the possible errors.
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Purchased in person at EpicCosplay Wigs booth
All sales are final at conventions.