Shipping Policy

Orders are shipped from California and Arizona. USPS First Class orders generally ship out 1-2 business days. Orders with upgraded shipping placed before 11:00AM Pacific Time on Monday to Friday are typically shipped out the same day. This excludes weekends, holidays and promotional sales. All orders include a tracking number with the exception of orders that only contain a wig cap or a single clip-in extension.

We offer DHL and FedEX shipping upon request for both domestic and international orders. If you're interested in using this shipping method instead, please contact us and provide your mailing address, the item(s) you would like to order and your deadline.


Delayed/Lost Packages

We cannot be held responsible for lost packages due to an incorrect mailing address provided by the customer. If a package gets sent back to us due to an incorrect address, we will email the customer a store credit code of the total amount minus the cost of shipping.

In addition, we cannot be held responsible for delayed shipping due to conditions beyond our control such as severe weather, service interruptions, federal holidays, etc.

If you believe your package is lost and you provided the correct shipping address, please contact us here.


Cancel/Change Order

If you need to change or cancel an order that you just placed, please email or call us at (949) 334-6004 *immediately*. Due to the high volume of orders we get, we cannot guarantee that we'll be able to change or intercept your order in time.


Customs Duty

Customers are responsible for any applicable import duties, taxes, brokerage fees and additional customs fee upon delivery. These fees are determined by customs officials and are the responsibility of the buyer. If a package is returned to EpicCosplay Wigs because the buyer did not claim or pick up the package, we will only provide store credit for the product price; shipping charges will not be included.


Shipping Rates

USPS Domestic Shipping

USPS First Class Free 3-9 Business Days
USPS Priority $5.99 2-4 Business Days
(Order must be placed before 11AM PT)
USPS Express $24.99 1-3 Business Days
(Order must be placed before 11AM PT)
Local Warehouse Pickup
(Tustin, CA)
Free Pick up anytime on M-F 9AM - 5PM

Customers who have paid for USPS Priority or Express shipping before 11:00AM Pacific Time will most likely ship out the same business day.


UPS Domestic Shipping

UPS Ground Varies by Weight & Destination 1-6 Business Days (view map)
UPS 2nd Day Varies by Weight & Destination 2 Business Days
(Order must be placed before 11AM PT M-F)
UPS Next Day Air Varies by Weight & Destination Next Business Day
(Order must be placed before 11AM PT M-F)

We offer discounted rates for UPS Shipping. For price estimates, please use our cart system.


International Shipping

USPS First Class International Varies by Weight & Destination 15-40 Business Days
USPS Priority International Varies by Weight & Destination 12-20 Business Days
USPS Express International Varies by Weight & Destination 5-12 Business Days


For better price estimates, please use our cart system. Be advised that we cannot guarantee these delivery times as they may vary by destination. We cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, federal holidays, being held by customs, etc.