Shipping Policy
Due to current global conditions caused by COVID-19, shipping times may be delayed. Please be sure to purchase your item ahead of time if you are planning to wear them for a specific event. We cannot be held responsible for delayed packages due to conditions beyond our control.
Processing Time
It can take up to three business days for orders to ship out. This excludes weekends, holidays and promotional sales. All orders include a tracking number with the exception of orders that only contain a wig cap or a single clip-in extension.
Some Priority orders may be upgraded to UPS or FedEX with the equivalent shipping method.
We offer DHL and FedEX shipping upon request for both domestic and international orders. If you're interested in using this shipping method instead, please contact us and provide your mailing address, the item(s) you would like to order and your deadline.
TRACKING CONFIRMATION
Tracking numbers will be emailed to customers typically within 2-4 business days.
For optimal service and delivery, Epic Cosplay ships from warehouse locations around the world. Shipments containing more than one item may be split across different warehouses. These type of orders may receive several tracking numbers.
Tracking confirmations will sent from support(at)epiccosplay.com.
If your tracking confirmation cannot be found, please check your spam folder and add epiccosplay.com to your safe senders domain.
DELAYED & LOST PACKAGES
We cannot be held responsible for lost packages due to an incorrect mailing address provided by the customer. We cannot issue a refund if the package is lost due to an incorrect mailing address provided by the customer. If the package gets sent back to us due to an incorrect address, we will email the customer a store credit code of the total amount minus the cost of shipping. In addition, we cannot be held responsible for delayed shipping due to conditions beyond our control such as severe weather, service interruptions, federal holidays, etc. If you believe your package is lost and you provided the correct shipping address, please contact us here.
CUSTOMS & DUTIES
Customers are responsible for any applicable import duties, taxes, brokerage fees and additional customs fee upon delivery. These fees are determined by customs officials and are the responsibility of the buyer. For some international destinations, we offer prepaid customs options at checkout.
We cannot mark packages as gifts or classify products other than the internationally accepted commodity codes.
If a package is returned to Epic Cosplay Wigs because the buyer did not claim or pick up the package, we will only provide store credit for the product price; shipping charges will not be included or deducted when free shipping is offered.
The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Epic Cosplay Wigs to import the goods on their behalf. Further, the consignee/buyer agrees that Epic Cosplay Wigs may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
CANCEL & CHANGE ORDER
If you need to change or cancel an order that you just placed, please email us at support(at)epiccosplay.com immediately. Due to the high volume of orders we get, we cannot guarantee that we'll be able to change or intercept your order in time.
SHIPPING RATES
DOMESTIC SHIPPING RATES
First Class
Free
3-9 Business Days
Priority
$8.95
2-4 Business Days
(Order must be placed before 11AM PT)
Express (Currently not available)
$24.99
1-3 Business Days(Order must be placed before 11AM PT)
Local Pickup (Currently not available)
Free
Order will be ready for pickup once we send a pickup confirmation email.
Customers who have paid for USPS Priority or Express shipping before 11:00AM Pacific Time will most likely ship out the same business day.
UPS DOMESTIC SHIPPING RATES
UPS Ground
Varies by Weight & Destination
1-6 Business Days /no weekend delivery (Order must be placed before 11AM PT M-F)
UPS 2nd Day (Currently not available)
Varies by Weight & Destination
2 Business Days / no weekend delivery (Order must be placed before 11AM PT M-F)
UPS Next Day Air (Currently not available)
Varies by Weight & Destination
Next Business Day / no weekend delivery (Order must be placed before 11AM PT M-F)
We offer discounted rates for UPS Shipping. For price estimates, please use our cart system. If you need weekend delivery, please call our office to get a shipping quote (949) 334-6004.
INTERNATIONAL SHIPPING
First Class International
Varies by Weight & Destination
Varies by Destination
Priority International
Varies by Weight & Destination
Varies by Destination
Express International (Currently not available)
Varies by Weight & Destination
5-9 Business Days
Priority/Express International orders may sometimes get upgraded to DHL Express automatically depending on amount/weight of items.
For better price estimates, please use our cart system. Be advised that we cannot guarantee these delivery times as they may vary by destination. We cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, federal holidays, being held by customs, etc.