Q & A


The wig I want is out of stock. When will it be available again?

To be notified of when your desired wig is back in stock, please use our stock notification feature on pages where a product is currently unavailable. You will receive an email when the wig is back in our store and ready for purchase. 

Do you offer styling services? 

At this time, we do not offer them. You can find a good number of wig stylists online who can style our wigs to meet your needs or take them to a stylist at a salon. Many stylists will style wigs to your specifications.

Do you take custom wig orders?

We do not offer custom wigs but our products can be cut, dyed, styled and customized by you in a number of different ways to meet your needs.

Where are you located and do you have a retail store I can shop at?

We don't have an actual retail location but we currently but our corporate office is in Tustin, California which you can visit if you would like to purchase our wigs in person. We do however ask that you contact us first to make an appointment to visit our office, because we are NOT a retail store. Please browse our products first on our website and include the wig(s) you are interested in purchasing in your message. Customers who have placed a "Local Pickup" order are not required to make an appointment.


Do your wigs come in different cap sizes?

No, all of our wigs are one size fits most. The majority of our wigs can fit up to 23". However, our wigs are adjustable and can be tightened using the straps on the back of the wig.

Are all of your wigs heat styleable?

Yes. All the fibers we use are heat resistant up to 410 F and can be styled with straightening irons, curling irons blow dryers and other heat styling tools on their lower heat settings. However we do suggest keeping the heating tools to 350 F as long term exposure to high heat can change the texture of the wig fiber.

What does "tangle-resistant" fibers mean?

It means our wig fibers are smooth and does not tangle as easily as traditional wig fibers. Please keep in mind that tangle-resistant should NOT be mistaken for tangle-proof. Constant negligence or abuse to our wigs can certainly create tangles, and the more it gets mistreated the harder it is to comb through. With proper care and attention however, our wigs should be easy to maintain. 

We recommend using a wide toothed comb and we strongly recommend coming the wig at the very bottom first and progressively work your way up. Comb in a motion moving away from the wig rather than straight down. For weft extensions, do not brush directly downward as it can cause matting.

Can your wigs be washed?

Yes. We recommend using baby shampoo. Wash only when necessary. Please avoid combing or brushing the wig until it is completely dried.

Can normal hair care products be used on them?

Yes. Products such as texturing sprays work particularly well with our wigs. We recommend using brands like Göt2B. Regular hair gel may not work as it most likely needs the oils of real hair to activate the product. 

Can you dye your wigs?

Yes. Actual hair dye won't work on synthetic wigs but you can use sharpie ink, FW ink or fabric dye.

What is the best way to store a wig?

You can use a wig stand or a mannequin to help keep the shape of the wig. Otherwise, you can also store it in the original packaging that our wigs usually come in (bag, netting and tissue stuffing).


What are your shipping options and how fast do you ship?

We ship using multiple carriers and locations depending on inventory location or requested service level. However, we do offer FedEX, DHL and other specific carriers upon request. We typically ship out orders within 1-2 business days from date of order, with the exception of holidays and large sales. For more information on our shipping, please visit here.

Do you ship internationally?

Yes, we ship internationally. Please use our cart system for price and time estimates.

Do you offer pickups for local orders?

Yes. At the checkout page, please select "Local Pickup" when you are selecting a shipping method. You should eventually receive an email message from us to let you know your order is ready for pick up.

How can I avoid having my package being stolen from my mailbox/doorstep?

We offer signature requirement upon request. Please include your request in the comment box during checkout.

I made a mistake on an order I just placed. How do I correct it?

Whether it's entering in the wrong mailing address or canceling an item that you just purchased, please contact us immediately as we tend to ship out orders very fast.

Can I return my item?

If you have received this item within 30 days and it is still completely brand new, you may be eligible for store credit. Please visit our return policy for more information.

I have a question about my reward points.